1. Exchange can be done within 3 days for the date of delivery
2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
3. Please mention your name, address, number, email and order id on the parcel along with the size needed.
4. Please do note, that only size exchange is allowed once per order that too only with another size in same product
5. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size
7. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability.
Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
Exchange/Return for size not accepted if the product is washed and worn.
Purchase made from SALE section are not eligible for any kind of return or exchange for size . All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.
Products that are on sale or discounted, or purchased with a coupon or gift voucher are not eligible for returns, refund or exchange. Please go through the size chart carefully for on-sale products.
If you have received the damaged product or a wrong product, please send it back to us with your order number. After sending the product back to us, & delivered to us we shall send you a fresh piece.
There are some items that are Made to order which are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page.
As a company policy we do not provide refund/return on any product once sold. Once the JORASA pieces are sold they can be ONLY exchanged for replacement in a bigger or a smaller size (provided the aforementioned terms and conditions are met).
If the product is not from sale section & eligible for size exchange, you may write to us at firstname.lastname@example.org within 2 working days or 48 working hours of delivery to request an exchange.
Once acknowledged by the JORASA team during next working day, please send the product back to us yourself, we do not have a reverse pickup facility for now. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. JORASA will not be responsible for any lost shipment.
The cost of return shipping is at the customer’s expense and is non-refundable.
INTERNATIONAL SHIPPING AND RETURNS••
We ship to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.
What are the international shipping costs and duties?
For all international orders from outside India, orders under INR 40,000 (approx. USD 540) are charged INR 1500 per kg (approx. USD 30) and orders above INR 40,000 are shipped free.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
Can I return, exchange or cancel an international order?
Please note that international orders are not eligible for returns/cancellations or exchanges.
How long will it take for my order to reach me?
From the time of shipping – it will take about 15/20 days for your international order to reach you.
What payment methods does JORASA allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.